A new term begins

 

 

The Old Round Church (1813) – pulpit

The Old Round Church (1813) – pulpit (Photo credit: origamidon)

 

Today I’m excited to meet my new students, as a new edition of TOLKHF starts at University of Bergen. I’m ready to start teaching, preaching and sharing all the secrets of interpreting.

 

This year the course has been updated with much more interpreting exercises and new units. In case you’re interested in the course program you’ll find it here.

 

So – a very warm welcome to my new students, I’m looking forward to this term with you!

 

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Questions for fellow interpreters and teachers

visual note-taking conference call notes

visual note-taking conference call notes (Photo credit: Austin Kleon)

Dear friends,

This is just a short note and a quick question. I’m still suffering from holiday 🙂 and I suppose you are too. But I have to start the final planning of my course this autumn (public service interpreting). And here’s a question for you.

As we have discussed both at #IntJC and other fora I would like to test a much more modular style this term. Apart from the obvious modules: memory, note-taking, consecutive and dialogue. I would also like to work with interpreter’s introduction, appearance, body language, figures, names, registers and collegiality. Do you have any other modules you would like to suggest?

Please help me brain storm!

 

Update August 20, 2012: Thank you so much for all your feed back. I start my course today, and I’m very excited to see how everything will work out.

Why I keep paying my insurance

In Want Word’s eminent business school for translators Marta Stelmaszak gives a number of good reasons for paying your insurance. Although the comments reveal that there are examples of translators being sued, it still is a rare thing.

I would like to share an experience with you that I had early in my career. It was only an incident and I was never sued, but since then I have always happily paid my insurance. When I first got my insurance, I was mostly worried about breaking something during an assignment (I am extremely clumsy). I had never heard about someone being sued for misinterpreting or something similar.

I did have a problem with one of the agencies though. It was one of those wheelin’-n-dealin’ agencies, I’m sure you have all come across them. This was for conference interpreting assignments and quotes were ALWAYS negotiated, strange fees showed up, contracts never showed up, language directions were rarely respected – “But you know English, right? Then you can interpret into English as well”. The agency recruited young, inexperienced interpreters and put them in situations where a lot was left to wish for, but where they expected interpreters to deliver in loyalty to the client.

I had thought they would respect my conditions, if I was only clear about what I expected. I was proven wrong time after other. By now, I had reached the point where I had more than enough, and was looking for a way to end our relationship, and had started to be very busy on dates they were looking to hire me. I did, however, have a few more assignments booked with them. Luckily, I had demanded and gotten contracts for those.

The day before one of my last assignments the agency called me to make a few last minutes arrangements and just before hanging up they told me: “So, since you’re working with X, and their English is not a 100 %, we thought you’d do the English retour”.

In the contract, I had demanded and gotten, I was scheduled to work with Y, another colleague who had an English retour and who, according to the contract would work into English while I worked into Swedish. At this point I’d had it. I calmly told the agency that in case I would not work according to my contract, I would not work at all.

When the information had sunken in, the person from the agency shouted: “You realise what this will lead to, don’t you? I’ll see you in court”, and hung up.

A couple of months went by, and I was very worried I would get sued. But nothing happened. Other than that I never heard of that agency again.

Since that day I have never doubted the usefulness of paying my liability insurance.

Day 17 My best interpreting memory

This is one of the hardest questions to answer. What is my best interpreting memory? And by that I don’t mean that I need to have a good memory in order to interpret. But was there one really special occasion when I interpreted? Something that I will always remember.

The problem is that there are so many fantastic times. First of all purely physically, the adrenaline rush, the flow, the feeling of complete control. But then all the fantastic people that you get to interpret for, and the great colleagues you work with. Sorry if I sound a bit pathetic, and I know not all days are like that, but those are the moments you live for.

When I started working for the European Institutions, I spent quite a lot of time in Luxemburg. It’s sort of their plant school. Interpreting for the meetings in Luxemburg is usually very technical and can be extremely difficult, but I remember how much fun I had with my colleagues there, and what a team we were.

Some speakers I have interpreted for have been magic. Maybe not because they were very famous, or very important, but because they were such wonderful speakers. You get dragged into their way of speaking, and if it clicks with your way of interpreting, nothing is more rewarding.

Then there are also the situations where you feel that you really made a difference for somebody. The fact that you were there at the doctor’s appointment, or in court that day actually made a difference for the person you interpreted for. I don’t mean to say that interpreters don’t usually make a difference, but I’m sure you understand too that there are days where you are more important than other days.

So I’m not sure I can pick out my best memory. Or, yes, of course I can – it’s the day when I passed my final exams at interpreting school. Otherwise, I would not be here.

This post is part of a list, 30 days of interpreting. You can view the whole list here.

Day 16 Don’t you ever make mistakes?

Do you remember the list of 30 days? I’m only through half of it, and it’s well over a month, but since I designed it to cover topics that I wanted to share with my readers – here we go. I will continue down the list as soon as I have an opportunity to do so.
And to answer the question in the headline: Of course I do! It has almost become my mantra “interpreters make mistakes”, and I also treat it in a blog post here.
The question is not whether you make mistakes or not, it’s about how you deal with mistakes. Take a court or medical interpreter for instance – if you are unsure, or spot a mistake you may have made it is your duty to report it to the parties immediately. It is your absolute responsibility that you get everything right. Your domain knowledge as a court or medical is extremely important since you have less opportunity to prepare (i.e. you can get called in with just an hour or less of warning).
I don’t mean to say that your responsibility is less when you work in a booth, or at a conference. But usually you have more time to prepare AND you have colleagues that are usually willing to help you. This means that mistakes usually are spotted and corrected fairly quickly. If terminology went wrong, the correct term will probably follow in the next sentence (a colleague wrote a note), or if a line of reasoning was misunderstood it will most surely be sorted out. How does the interpreter indicate whether it’s the speaker or the interpreter who corrects him or herself in simultaneous? Well, if it’s the speaker you’ll hear “the speaker corrects him/herself” and if it’s the interpreter “the interpreter means X or Y”.
The situation I personally like the least is in court where my language knowledge has been challenged several times just as a trick (often) from the “other” party’s lawyer, in order to discredit the counter party through the interpreter. I have had to correct myself in court too, but luckily it has not happened on the same occasions where I have been challenged. I cannot imagine the courage you would have to show in order to first defend your word choice and then stop the proceedings in order to correct yourself.
I have written earlier about my embarrassing mistake when interpreting the word piracy, in this case it was easily corrected by saying “the interpreter excuses herself in this case it should be XXX.” It is also fair to say that even if I hadn’t spotted and corrected the mistake it would hardly had been the end of the world. But I cannot stress enough how these incidents can really be dangerous. It can be absolutely crucial for an individual, but also for states as I wrote about in this post.
So, as said above, the question is not whether you make mistakes or not. The question is how you deal with it. The worst thing you can do is to not be attentive, or not care about your mistakes. A good interpreter knows about damage control. A careless, or maybe inexperienced interpreter, does not care about correcting mistakes or worse, does not admit to or realise a mistake was made.

This post is part of a list, 30 days of interpreting. You can view the whole list here.

Bad interpreters or bad system?

The Swedish Tolkprojektet (interpreting project) has been working since 2008 to shed light on the situation of community interpreting in Sweden. They presented their conclusions and rounded off their project at a conference i Stockholm at the end of August. Their conclusions got quite a lot of press in Sweden, especially since they said that too many unqualified interpreters are used in court trials and hospitals. The news even made it into the Facebook and Twitter discussions. You can read articles in Swedish here, here and here. Read the conclusions here (in Swedish)

This is no news, for quite some time qualified and certified interpreters in Sweden have been struggling to get different Swedish authorities to understand that they need to raise their demands on interpreters’ qualifications. The Swedish system for recruiting community interpreters got a severe blow in the early nineties when interpreting was sold out from the municipality agencies in order to be exposed to competition. Instead of municipal interpreting agencies users of interpretation now had to deal with private agencies with a strong desire for gain. The interpreters were still the same people but now procured through different private agencies. Since agencies desired to raise their own income (private companies usually do, nothing wrong in that) and users of interpretation (hospitals, police, courts etc) were unhappy to pay more for the service, agencies started recruiting less qualified interpreters in order to lower the cost of interpreting fees.

The final blow came with the EU directive on public procurement. Interpretation services were administrated by purchasing staff also responsible for procuring paper, chairs, pens and so forth. Needless to say a ruthless race to the bottom began. Quality was nothing, low fees everything. Of course, agencies committed to always send a certified interpreter if available, but since it was more expensive for the agency to send a certified interpreter, it rarely happened. Actually interpreters reported that as they got their certification assignments went down. Another horrible tale about the agencies I heard during this period was that interpreters who were favored by the interpreting agency also were given assignments to top up their month (i.e. being able to almost survive on interpreting), the top up assignments were not necessarily in the interpreter’s working lanugages, it only had to be languages that he most likely mastered.

At that time (after the EU directive) I met with several procurement officers in my role as regional representative for AIIC trying to convince them to stress (and pay for) quality in their procurement, and they all had the same message: If the quality of the service delivered was poor, then the users would complain, the procurer had then broken his contract and would have to adapt, and worst case for the next round of call for tenders the situation would be solved.

Now, the problem with that argument is that:
1) users of interpretation rarely complain, because a) they are immigrants with little power and lack of knowledge on how to complain or b) they are stressed professionals (MDs, lawyers, social officers etc) how just deal with the situation as well as they can.
2) the conclusion that most Swedish users of interpretation draw when interpreting breaks down is often “interpreting doesn’t work” rather than “the interpreter was bad”. This is due to little experience with and exposure to interpretation.

People tend to just live with it and do the best they can. A few years ago some journalists and media started to discover the alarming situation and there were some articles, but the debate never really took off. Mostly, I believe because, again, the big group of individual users of community interpretation is a weak group with no strong public voice.

Now, it should be said that a lot of work has since then been done in Sweden to improve community interpreters’ competence and to certify as many interpreters as possible. There is also ongoing discussions about the agencies and their role in interpreting quality. Buyers of interpreting services have also increased their demand on the service delivered. But we are far from a well working, stable and situation, and for at least 10 of the past 20 years regression rather than development has been the term to describe the interpreting industry in Sweden.

And thanks to Tolkprojektet the spot light is now put on the absolute strict demand that we need to put on both courts, hospitals, police (society in short) and interpreting agencies as well as interpreters to make sure we provide good, secure interpretation for people in need of it. And of course also making sure that professional interpreters have a descent chance to survive on what they do for a living.

Update:
Read this post about outsourcing in the UK. And The liaison interpreter’s post about being “bad”.

Interpret everything – or not…

Mary from AIB Interpreters guest blogged at The Interpreter Diaries about Franz Pöchhackers presentation at Universitat Pompeu Fabra. A line in her post inspired me to write about what it is to interpret everything.

a relative interpreting for a patient and leaving things out is not altogether unrelated to the situation in which an intended off-mic utterance by a politician is not interpreted even thoug the mic is actually on.

In most guidelines or professional codes for interpreters, there is a paragraph or article on interpreting “everything”. In the Swedish one‘s it says: Under tolkningen skall en auktoriserad tolk återge all information så exakt som möjligt (a certified interpreter shall, when interpreting, render all information as exactly as possible), and in the Norwegian one: Tolken skal tolke innholdet i alt som sies, intet fortie, intet tillegge, intet endre. (the interpreter shall interpret the content of everything that is said, conceal nothing, add nothing, change nothing).

In her Sense Theory, Dancia Seleskovitch says roughly that the interpreter grasps the sense beyond words in one lanugage and clads that sense in the words or the other lanugage. Thereby she elegantly tackles both the problem of word-for-word translation and also what exactly “everything” is. But “everything” is so much more than just the meaning or the sense of the utterance. If you take “everything” beyond utterances that are directed to the interlocutors, for instance.

There is of course no answer to the question “what is everything?” and “should you interpret everything?”. But there are a few interesting reflections one can make. Firstly – when conference interpreting, do you interpret everything you hear through the microphone even if the comments were not made to the audience. Everyone who understands the language in question will also understand that private comment, is it therefore my duty to interpret that in order to put all the listeners on equal footing? Or should I understand it as private an not interpret it?

In a social setting, let’s say a medical appointment, the doctor’s telephone rings or a nurse enters the room. Should you interpret what you can hear of the telephone conversation or the exchange between the nurse and the doctor? A person with the same language as the doctor would have understood it. It’s not polite to eavesdrop of course, but fairly impossible not to hear if you’re sitting right next to a person engaged in another conversation.

Another thing about “everything” is innuendos or what you read between the lines. Sometimes interpreters and translators “explicitate” to explain something to their readers or listeners that isn’t immediately understandable from the interpretation or the translated text, but which was understandable for native speakers of the source language. But how much should you explicitate? Are you sure you read correctly between the lines? Would the speaker prefer it not to be spelled out directly?

Do you interpret “everything” and how much do you explicitate?

More about Sense Theory (Interpretive Theory) from Routledge’s Encyclopedia of Translation Studies here.
And more about Explicitation also from Routledge here.